We provide job training! Free membership! 25 - 50% off programming! Advancement opportunities! Paid Time Off!

Looking for a job where you can have fun AND make a difference in your community? Consider the Y!

The YMCA of Southern Maine is a charitable community organization committed to building strong communities through programs and services for all. We value diversity and inclusion, and actively work to create a safe, welcoming place for our neighbors.

Benefits for Full Time:

Cost shared premium with Health, Dental. Employer paid Short & Long Term Disability and Life insurance, when eligible 7% employer contribution toward Retirement plan, Free Individual or Family YMCA membership, casual work environment with a culture focused on relationship building and our mission. Generous Paid Time Off Policy granted Immediately upon hire: 244 hours of PTO (prorated based on hire date), 5 days of Floating Holiday and 6 paid Holidays.

Position Summary:

Under the supervision of the Director of Supportive Services, the Supportive Services Representative will form and cultivate meaningful relationships and have a positive impact on the experience of members, residents and occupants by providing helpful, friendly and professional customer service. They will be responsible for phones, processing applications, managing waitlists, receiving and tracking rental payments, communicating house rules, monitoring and ensuring safety of the building, and conveying the mission, purpose, image and core values of the YMCA of Southern Maine.

Essential Functions:

1. Greets all members, residents, occupants and guests and provides excellent customer service both on the phone and in person by providing accurate and complete information, and addresses any problems or concerns.

2. Demonstrates clear knowledge and understanding of YMCA of Southern Maine policies and procedures by accurately conveying and implementing with members.

3. Provides timely and efficient service in providing locks, and towel service.

4. Learns prospective member’s, residents and occupant needs and interests through appropriate questioning and listening techniques and tailors an appropriate tour of the YMCA facility and programs to highlight how the Y can meet these needs and interests.

5. Incorporates YMCA mission and core values in daily interactions with all.

6. Manages and monitors use of membership, resident cards and photos.

7. Manages all monetary transactions accurately including: accepting payments, issuing receipts, providing change and reconciling cash drawer at completion of shift.

8. Processes all rental transactions effectively and accurately (including new and renewing, upgrades, downgrades, holds and cancellations.

9. Processes all resident and financial aid applications with respect, confidentiality and timeliness.

10. Collects member comments and distributes those comments appropriately.

11. Provides rapid and timely response to all accidents, situations, incidents and emergencies appropriately, calmly and professionally using proper techniques.
12. Demonstrates strong problem solving skills and takes ownership of resolving member needs/complaints in a timely manner.

13. Provide administrative support to the membership office as needed.

14. Demonstrates a pro-active approach to completing ongoing needed tasks during “down time” at the membership desk.

15. Is an advocate to the Y by promoting our cause. Assists with the annual campaign by increasing awareness about the campaign within the Y community.

16. Learn and actively utilize ADP Employee Portal on a consistent basis.

17. Other duties as required.

Qualifications:

• Exercises good judgment around areas of responsibility
• Excellent customer service and verbal communication skills.
• Associates Degree preferred.
• Background in social work preferred.
• Ability to use Microsoft Office Suite and learn software applications quickly.
• Ability to work with frequent distractions and interruptions.
• Organizational skills and possess attention to detail.