*** You will receive an email from Culture Index after you submit your application - please complete the 2-part survey at your earliest convenience to be considered for this role ***

Are you proactive, driven to be accurate and an amiable communicator? Once you have identified your area(s) of expertise, do you excel in the knowledge of those subjects? Would those that know you well say that you tend to be more book smart than street smart, and that you can become relentless in the pursuit of factual information? Is your communication style reasonably social and full of data? Do you hate being wrong and tend to err on the side of caution to avoid failure?

In the fast-paced world of Austin Lane Technologies, you will collaborate with highly-skilled software professionals and face new and exciting challenges daily. We are passionate about our work and are inspired by the impact our simple and powerful software has on our clients and their businesses. By joining the Austin Lane team, you will be provided with a world of opportunities.

If you are looking for a dynamic organization in which you can broaden your skills, expand your knowledge, develop partnerships, and make a positive impact, then Austin Lane is the right choice for your career. At Austin Lane, we pride ourselves in employing hard-working individuals who have superior communication skills with both technical and nontechnical personnel.

Job Description

As an Austin Lane Customer Service/Support Representative, you will service existing and new mobile software accounts in a professional environment. You must be able to rapidly identify the root cause of support calls, able to classify issues between procedural, configuration, or issues with the product. You must be self-motivated with the ability to work effectively on a team. Responsibilities includes training and testing of software products as well as provide ongoing support to customers and provide software demonstrations as requested. Successful candidate will be vibrant, highly motivated, display a strong work ethic, and be well versed with the construction industry and related business processes.

Responsibilities and Duties

• Knowledge of / experience in the Construction Industry preferred.
• Customer interaction concerning deployment of software.
• Quickly learn and know ALMobile software products at an advanced level to answer client questions and identify solutions to client issues.
• Performs logic verification, release testing and beta support for assigned projects.
• Ability to support and interact with customer base on software concerns or issues in a timely manner.
• Research problems discovered during software deployments and document defect behavior in a timely manner.
• Timely and consistent follow through with customer interaction.
• Ability to prepare technical step-by-step documentation.
• Ability to work on multiple assigned projects.
• Participates in development meetings.
• Drives process improvement.
• All other duties and responsibilities as assigned.

Qualifications and Skills:

• Bachelor's degree in computer science, business information systems, general business, accounting, or equivalent training and experience.

• Ability to teach others how to use technology in the construction industry.
• Ability to multitask, prioritize, and manage time effectively.

• Skill to accurately work with and analyze a high volume of data under limited supervision.
• Experience with Microsoft Excel, OneNote, PowerPoint, and Word required, Remote Desktop or LogMe In.
• Knowledge in construction job cost accounting and payroll processes.

• Uphold existing quality assurance standards and processes.
• Identify defects within software against standards.
• Excellent communication and interpersonal skills.

• Organized and detailed oriented.

Position Success Factors:

Customer Focus; Planning & Executing; Problem Identification & Resolution; Presentation & Communication; Ambition; Creativity; Optimism; Results Ownership; Teamwork; Attendance & Dependability and Cultural Sensitivity. Successful candidate will be vibrant, highly motivated, display a strong work ethic, and be versed in general business processes.