Job description
About the Opportunity
Job Type: Permanent
Title Technical Specialist - SQL Server DBA
Department TIS (Technical Infrastructure Services)
Location Dublin
Reports To Senior Technical Manager
Level 4
We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our Data Services team and feel like you’re part of something bigger.
About your team
The Data Services team is part of TIS (Technical Infrastructure Services) department providing a real-time, agile Enterprise Data Platform. We provide traditional Relational Database support and consultation alongside Data Analytics, In-memory, Virtualisation, Big Data built on a Self-service and automation platform. We also provide services around Data Security, Data Quality and the full Lifecycle management.
About your role
In this role you will be responsible for working on database project delivery and / or production support activities from a technical perspective. Typically this will be day to day activities supporting database infrastructure including solving production and pre-production issues, working on change, incidents, problems and service improvement or engineering initiatives.
This role demands strong technical skills with a focus to ensure maximum uptime of the production database infrastructure. Working as a member of a global database support team the successful candidate will play a pro-active role in the support of Fidelity’s database estate. The role requires Expert level Microsoft SQL Server database technical skills across Windows platforms.
The role will involve regular BAU (Business As Usual) support and will involve 24 x 7 On-Call support and weekend & shift working.
The key responsibilities of this role are:
- 24x7 support for Fidelity’s Production database estate. This includes all Production, Disaster Recovery, Emergency Break Fix, User Acceptance Testing and Development environments.
- Rapid response to address high severity (severity 1, 2 and 3H) incidents.
- Support and delivery of assigned project work.
- Pro-active issue detection and resolution as well as service monitoring.
- Service restoration subsequent to unanticipated outages or disruptions.
- Provision of technical support on a shift, on-call and rotational basis.
- Resolution of production support issues.
- Escalation as necessary to secure assistance and technical guidance from other Technology teams to resolve support issues.
- Management and progression of Action items.
- Automation and process improvement of database activities.
About you
Personal Skills
- A good team player.
- Good written and verbal communication skills, together with the ability to communicate with management and other business and technical groups.
- Good analytical and, problem solving skills.
- Ability to adapt to changing business needs (flexible) and learning new skills quickly.
- Customer focused – strong service ethic.
- Calm approach when under pressure.
- Experience of working to tight deadlines on a regular basis.
- Ability to work on own initiative with minimal direction.
- Ability to mentor the junior members in the team.
Technical skills
- 4-5 ears of progressive working knowledge of SQL Server technologies
- SQL Server (minimum 2014, 2016, 2017)
- A strong understanding of High Availability and Disaster Recovery technologies (including but not limited to Windows Clustering, SQL Server Always On, Database Mirroring) and Capacity Planning
- Fluent in writing T-SQL / PowerShell
- Excellent understanding of the Window’s Operating System, and Active Directory
- Good database performance and query tuning expertise
- Knowledge of database backup, restore and recovery procedures
- Knowledge of Cloud Database technologies, specifically AWS and Azure
- Microsoft SQL Server certifications
- Implementing and troubleshooting SSIS / SSRS / SSAS environments
- Basic knowledge of SCOM
Feel rewarded
For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.
For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.
As an international financial services organisation, we are in-scope of international regulations in the way that we carry out our work. This position is involved in work that is regulated by the FCA and/or the PRA and their Individual Conduct Rules (COCON) apply to it, along with any other regulation. We provide training on COCON and how it affects our employees. More information about COCON can be found in the Employment Handbook.
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