Established in 1996 and based in Dublin, Tekno Surgical is a leading provider of Orthopaedic implants in Ireland. Tekno Surgical also has an extensive portfolio covering a wide range of specialties from Maxillofacial, ENT, Surgical Power Tools, Neuro, Interventional Pain, Biologics, Robotics, Theatre Disposables, Microscopes, Endoscopy, Surgical Instruments, Electro Surgical, Hospital Furniture, Plastics & Aesthetics and Theatre Installs.

Tekno Surgical’s mission is to provide best-in-class service across all its specialities ensuring its customers receive a level of service that not only meets but exceeds their expectations. With over 130 employees, the team comprises Clinical Sales, Technical Support Services, Customer Service, Warehouse, Logistics, Loan Kits, Marketing, Quality Regulatory & Compliance, Clinical Training and Projects/Operational Excellence, enabling Tekno to fully represent global leading manufacturers within the Irish market.

Tekno Surgical is a business within the C&C Medtech Division of Uniphar Group (refer to Appendix for further details)

The role
The role, based in Tekno Surgical, is designed to provide a wide variety of support (as defined in Key Outcomes below) to the Field Sales team and the Technical Services team. The role also actively contributes to the company’s Marketing programs.

Key Outcomes

Clinical Sales & Technical Services Support

• Coordinate and manage preparations & records regarding internal and external Training & Education courses for employees and customers across all divisions.
• Coordinate arrangements for clinical sales related workshops incl. all required materials.
• Support new employee induction incl. required supplier training.
• Coordinate all necessary travel arrangements, including expenses submission support.
• Prepare and distribute sales reports to the team, supporting follow-up queries.
• General day-to-day administration in support of the Field base teams.

Marketing Support

• Promote the company’s brand, products, and services across multiple social media channels incl. LinkedIn, Instagram, Facebook.
• Monitor email enquiries and potential sales leads, distributing same to the Field Sales teams.
• Ordering and coordination of marketing collateral incl. brochures, samples, merchandise, sawbones etc.
• In relation to new products, manage artwork design and marketing collateral updates incl. brochures, training workbooks, presentations, merchandise etc.
• Actively support and contribute to Tekno Surgical Product Campaigns led by the Medtech Marketing team.
• Support tender submissions to customers, preparing and collating the relevant information.
• Play a leading role in preparing and coordinating Conferences & Exhibitions. This includes attendee planning, sponsorship package, marketing collateral as well as arrangements with the hosting venue.
• In conjunction with the Sales Director and Training & Education Manager / Business Unit Managers, coordinate preparations for annual symposiums and meetings with Customers and Principals.

Key Skills & Experiences

• The successful candidate will have 2-3 years’ relevant experience in a busy environment where they supported many stakeholders.
  
• Superior organising and planning skills, effectively managing a wide variety of responsibilities.
• Strong customer orientation _ consistent with Tekno’s ethos of not only meeting but exceeding customer expectations.
• Commitment to task _ focused on delivering to deadlines.
• Strong communication skills, both written and oral.
• Very proficient IT skills, particularly the Microsoft Office Suite and Social Media
• Possess a good tolerance of ambiguity _ must be comfortable with a fast paced, changing environment.
• Teamwork _ the role requires working and engaging with a sizable Field Based team.

C&C Medtech
C&C Medtech, operating as SISK Healthcare is a pan-European medical device distributor. With presence across 15 markets, SISK Healthcare represents global leading medical device manufacturers across a multitude of specialities. SISK Healthcare offers training, education and supports customers through dedicated clinical specialists across Sales & Technical Service, Clinical IT, Clinical Applications, Training and Education and Customer Service.

A total solutions provider, each of the 9 brands within C&C Medtech compete under their individual brand identity and respective specialities. SISK Healthcare is the umbrella structure for all 9 brands and in addition incorporates centralised support functions across QCRA, HR, Marketing, Finance, Operational Excellence, IT, Logistics, Loan Kits and Warehousing.

With more than 400 employees, the team within C&C Medtech is a committed, highly trained and experienced group of professionals with long standing relationships within the industry.

Uniphar Background
Uniphar Group is a rapidly expanding diversified healthcare services business with a global footprint and a proud heritage in Ireland. Since Uniphar became a publicly listed company in 2019, the Group has grown organically and through a series of strategic acquisitions, which continue to strengthen Uniphar’s international reach. With a workforce of more than 3,000 spread across Ireland, United Kingdom, the Netherlands, the Nordics, Benelux, Germany and the USA, Uniphar is a trusted global partner to pharma and medtech manufacturers, working to improve patient access to medicines and treatments around the world.

Uniphar provides outsourced and specialised services to its clients, leveraging the strong relationships with 200+ of the world’s best known pharmaco-medical manufacturers across multiple geographies, enabled by our cutting-edge digital technology and our expert teams. Uniphar is organised into three key divisions; Supply Chain & Retail, Commercial & Clinical (Med Tech / Pharma) and Product Access.

Culture at Uniphar
We pride ourselves in being truly entrepreneurial, innovative, collaborative, with a strong problem-solving ethos. We have built working relationships which span decades with many of the world’s largest pharma and Medtech companies. We believe that this is because we know how to build a relationship of trust with our partners - we put our customers and their patients at the heart of what we do and treat them with integrity and respect. Everything Uniphar does is enabled by our people. As we continue to grow domestically and internationally, we become more diverse. This rich diversity fuels our business and enriches our culture.