• Assist ticket sellers and guests with escalating customer service situations.
• Provide friendly and efficient customer service, internally and externally while following the specific Ticket Office customer service guidelines.
• Answer ticket office phones and follow the specific Ticket office customer service guidelines for answering phones.
• Answer customer questions relating to Snowbird and resort activities.
• Occasional stocking and cleaning.
• Input group and employee will call orders.
• Input, print and deliver that days arrivals (tickets) to the hotels.
• Regular ticket office cashiering duties apply when scheduled on window.
• Relieving ticket sellers for breaks and lunches as needed.

• Direct and continuous contact with guests.
• Direct and continuous contact with co-workers, management and other departments.
• Must have the ability to interact at any time with guests and other employees in a pleasant manner and maintain good working relationships with others and all departments at Snowbird.

• High School Diploma or equivalent preferred.
• 0-6 months of job-specific work experience with demonstrated competence.

• Must be at least 18 years of age.

• Must have computer skills including data entry, Word and Excel.
• Siriusware software knowledge is a plus.

• Knowledge and understanding of PCI DSS, including the safe and secure handling and maintenance of personal, financial and credit card information of guest/customers.
• Must have strong organizational skills.

• Shifts vary, may be early morning or late evening, weekends, holidays, depending on business levels.
• Saturday and Sunday availability is required. Two weekdays will be off-days.

• Must be prepared to stay overnight if necessary on occasional times of road closures.
• May experience unusual stress from continual work with public, winter conditions, snow night requirements and commuting to/from Snowbird.

• Must be able to stand for long periods of time.
• General office environment with limited physical activity.
• Work is subject to frequent interruptions making continuity and accuracy difficult, frequent exposure to noise.
• Other/Additional: Must be able to perform math with accuracy in counting, addition, subtraction, multiplication and division. Work is subject to some interruptions, some cold, heat, noise, and some physical lifting.

Situated in the middle of the Wasatch, Snowbird is not only home to awe-inspiring views and mighty terrain, it is also home to employees equally as remarkable. Snowbird is continually looking for the best, those who share a passion for these mountains and the outdoors. Snowbird is a unique resort with distinct summer and winter seasons and offers full-time, part-time and seasonal positions.