The Mirage Las Vegas is the first mega resort to ever grace the Strip. A Four Diamond award-winning hotel with 3,044 rooms impeccably outfitted to provide the complete luxury experience. The world-famous Mirage volcano sets the tone for guests to explore the wonders within. The Mirage features a worldly selection of fine and casual dining venues. From American dishes at STACK and California Pizza Kitchen, contemporary Asian dining at OTORO, to Italian wines and cuisine at Costa and world-class wagyu steaks at Tom Colicchio’s Heritage Steak. A premier entertainment destination, The Mirage plays host to the award-winning The Beatles™ LOVE™ by Cirque du Soleil®, a breathtaking tribute to one of the most influential bands in history. The Mirage also plays host to LIMITLESS, its newest magic show starring Shin Lim, the only person ever to win ‘America’s Got Talent’ TWICE. Steps away from the casino is 170,000 square feet of flexible meeting rooms, boardrooms and convention space that can be customized to meet every want and need. The casino boasts 2,300 slot machines, 20 table games and a VIP room. Treat yourself to a hot stone massage, manicure/pedicure, body or hair treatment at the onsite spa and salon. For more information, visit us online at www.mirage.com or follow us: Facebook: The Mirage Hotel and Casino, Twitter: @TheMirageLV, Instagram: @themiragelv.

The primary responsibility of the Unity Representative is to provide service to guests at the Unity players club desk, including promoting and enrolling them in the Unity loyalty program, conducting redemption and transactions of Unity promotions, and answering questions about Unity or the property. All duties are to be performed in accordance with department and property policies, practices and procedures.

• Assist guests with all requests, answers questions about Unity and PlayersEdge and address guest problems in a professional and timely manner
• Explain the Unity Rewards program in detail, enroll guests in Unity, and redeem guests’ points or offers
• Understand principles of responsible gaming and ensure consistent promotion of PlayersEdge to all guests
• Manage member account information in the database system and issue Unity Rewards cards
• Promote the Unity programs by explaining rewards and benefits to members and issue cards to approved members adhering to all applicable procedures
• Perform other job-related duties as requested

KNOWLEDGE, SKILLS, AND ABILITIES:

• Able to effectively communicate in English, in both written and verbal forms
• Able to lead and mentor a team
• Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts

• High school diploma or equivalent
• Work varied shifts, to include weekends and holidays

  PREFERRED:

  • One (1) year of customer service experience
  • Knowledgeable of Player Tracker systems
  • Bilingual