Job description
ISS offers a competitive compensation package including Benefits, Paid Time Off, with a hourly salary starting at
21.00 USD
Hours
Hours for this position are
8:00 AM - 5:00 (1) PM Monday -Friday & 7:00am-4:00pm Monday-Friday(2)
KEY PURPOSE:
- The Workplace Experience Coordinator serves as the eyes and ears of assigned floors/buildings at the site to bring experience to life, enabling a holistic perspective of the whole workday through strong engagement. They are the primary point of contact for colleagues and guests, acting as the “face” of our client.
- Reporting to the Workplace Experience Manager at the site, the Workplace Experience Coordinator is responsible for delivering the unexpected, making each encounter fun, exciting and personal. They are an ambassador for brand principles, culture and values; someone who embraces an ethos of outstanding service and keeps it at the heart of everything they do.
- Always willing to go the extra mile, with a positive 'can do' attitude, you will be a well-organized individual with a keen eye for detail. Successful applicants will have a confident and sociable personality to develop strong rapport with colleagues and guests and make recommendations based on previous experience and feedback.
Key Responsibilities
Hospitality:
- Develop relationships with colleagues and proactively gather information on their needs to identify ISS/Barclays services that ensure total satisfaction.
- Maintain ISS standards for correct portioning and catering presentation
- Coordinate service items, and décor items to activations on a timely basis to include breakdown and storage of items
- Always ensure a gracious arrival experience for all colleagues and guests in a friendly and professional manner.
- Recommend best practices to your Workplace Experience Manager related to colleague experience, hospitality, operations, and events.
- Capture guests & colleague’s individual preferences for future visits and think creatively of ways to accommodate any special requests.
- Utilize technology to assist in room bookings, reserving amenities and anticipating the needs of guests, supporting a smooth arrival, departure and experience throughout the day
- Proactively communicate with the Experience teams and assist other service groups to ensure a ‘one team’ ethos.
- Work on community initiatives with the Workplace Experience Manager designed to develop connections between colleagues, including neighborhood introductions, event support and print communications.
- Ensure high colleague participation in all curated experiences.
Operations:
- Assist Workplace Experience Manager with preparation of reports
- Conduct daily quality control walkthroughs to address immediate issues, pre-empt potential future issues and identify areas for improvement when required
- Assists team with the creation implementation of all events and activations on site
- Management of the daily service delivery of the Curated Experience vendors/activations
- Conduct periodic review and revision of base building documents for your respective floor
- Support the Workplace Experience Manager in making strategic decisions regarding the operational and process optimization for the best colleague experience.
- Facilitating tours of the entire campus while stating facts and having a positive demeanor. Tours will be given to new employees and visitors.
- Support & implement the Workplace Experience Manger’s calendar of events including managing vendor set up for activations.
Qualifications Required
- Minimum 3-5 years customer services experience in dealing with Blue Chip/ High Touch clients
- High School or College Degree
- Proven track record of providing stellar support to customers
- Proven ability to function successfully within a strong team environment
- High Proficiency of Microsoft Office, Excel and Power Point applications, knowledge in property management / Condeco systems a plus
- Excellent telephone skills and verbal communication
Work Environment
Work is performed in an office setting
Sitting at a computer for 30% of the time
Walking/inspecting/engaging with colleagues/hosting activations the site 70% of the time
Must be able to lift a minimum of 25 pounds
Must be able to work under pressure and time deadlines during peak periods
Other
The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the discretion to add to or change the duties of the position at any time.
As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.
JOB DETAILS
Date posted:
APR 21, 2023
Country:
UNITED STATES
Location:
WILMINGTON, DE, US, 19801-5014
Job Category:
SERVICE EXCELLENCE
Full time/Part time:
FULL TIME
Requisition ID:
35036
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