Job description

In this role, you’ll be responsible for providing business analysis services to clients who seek to implement or have implemented PCMI’s software. The focus of this position is to work closely with clients to gain in-depth understanding of the customer’s business strategy, processes, services and the context in which the business operates. You will oversee reviewing assigned business processes from end-to-end. You’ll provide documented requirements to the Product and Development team who shall incorporate into a release plan.

You’ll report to our Product Manager of Consumer Warranty and work closely with our Developers and Support team.

WHAT YOU’LL DO:

• Demonstrate up-to-date expertise in the PCRS system and apply this to requirements capture and design submissions
• Create JIRA tickets for release planning
• Manage customer relationships and keep the Product Manager up to date on account needs as well as project results.
• Participate in multiple projects by completing and updating project documentation; managing project scope; meeting project schedules; following proper escalation paths; and managing customer relationships
• Collaborate with others within the Chicago office and offshore team; articulate ideas and viewpoints to senior management, peers and others; identify client needs early; and assist the Consumer team in driving the resolution of issues.
• Identify, create and facilitate process design changes by conducting business and systems process analysis and design at a complex level; focusing on quality improvement and data management; ensuring data is reliable and valid; developing process improvements or re-engineering and recommending elimination; integrating new systems and processes with existing ones
• Produce required project analysis documentation (business requirements, scope matrix, use cases, sequence diagrams, future state proposals, UAT plan)
• Collaborate closely with developers to implement the requirements, provide necessary guidance to testers during QA process
• Elicit and clearly document business and systems requirements
• Demonstrated fluency in business processes and process differentiation
• Understand and negotiate needs and expectations of multiple stakeholders
• Develop and execute test plans
• Support system conversions, upgrades, and enhancements

YOUR EXPERIENCE:

• BA/BS degree or equivalent work experience required
• 2-4 years prior experience in a Business Analyst role
• Software Development Lifecycle exposure, working on large scale projects as well as handling day-to-day operational requests
• Requirements & Design: must be able to document client solution needs in a timely manner
• Data analysis: must have proficiency with Microsoft Excel
• Experience with ticketing software like Jira, Confluence etc.
• Experience in the Extended Warranty or Service Contract industry is a plus.

WHO YOU ARE:

• Excellent written and verbal communication skills
• Strong problem solving, client management, and multitasking skills
• Must have the ability to be a team player and desire for teamwork

WHO WE ARE:

We’re a growing international software development company with a fast paced, entrepreneurial environment. Our 3 teams located in the US, Poland, and Thailand work around the clock to build our PCRS platform that automates the full administration lifecycle of all extended warranties, F&I products, and service contracts for the automotive industry.

You’ll be a part of our tight-knit group of individuals in our Park Ridge office who pride ourselves on treating each other like family.

PCMI’s employee benefits and perks are built around keeping you happy and healthy. We are committed to offering comprehensive packages that cover the spectrum of personal and professional needs to help our employees maintain a healthy work/life balance.

BENEFITS:

· Health and Dental Insurance

· Short Term Disability Insurance

· Long Term Disability Insurance

· Life Insurance

· 401k with company matching

· Paid time off

· Paid holidays

· Parental Leave

· Annual Salary Review

PERKS:

· Lunch & Learns

· Professional Development

· Foodie Days

· Daily Fruit & Healthy Snacks

· Frequent Outings and Celebrations

· Fun Office Contests

· Casual Attire

· Open Layout

Our Park Ridge office is in walking distance from the Blue Line and located right off I-90/I-294.

Job Type: Full-time

Pay: $73,804.69 - $84,883.06 per year

Benefits:

• 401(k)
• 401(k) 6% Match
• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Flexible spending account
• Green card sponsorship
• Health insurance
• Life insurance
• Paid holidays
• Paid time off
• Parental leave
• Professional development assistance
• Visa sponsorship
• Vision insurance

Compensation package:

• Yearly bonus

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Park Ridge, IL 60068: Reliably commute or planning to relocate before starting work (Required)

Experience:

• SQL: 1 year (Preferred)
• Business analysis: 2 years (Required)

Work Location: Hybrid remote in Park Ridge, IL 60068

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