Job description

Newrest is looking for a Dispatch Manager who is responsible for overseeing the Dispatch department. This individual ensures that flights are completed in a timely and quality manner by our drivers. This is a complex, management position that relies heavily on getting things done through other Dispatch team members and providing the oversight and direction for the department. This individual needs to be a self-starter and have a vision of what is required to take the department to the next level. This individual’s leadership will need to be expert with the ability to develop, train, and hold people accountable through clear expectations.

EDUCATION/EXPERIENCE REQUIREMENTS

• Bachelors in Operations, Logistics, Business Management, or related field preferred
• 5-7 years’ experience in inflight catering or airport hub environment, manufacturing, logistics, or food industry managing employees

KNOWLEDGE, SKILLS, AND ABILITIES

• Strong leadership experience with experience in turnaround environments
• Strong communication skills with ability to communicate with non-exempt to upper management levels
• Ability to effectively handle conflict and de-escalate emotionally charged situations
• Good understanding of OSHA, HR, and other employment laws
• Good knowledge of investigation procedures and root cause analysis
• Understanding of lean manufacturing principles and operational processes
• Strategic thinker with creative and excellent problem solving and decision-making skills
• Resilient self-starter, who can act independently and learn quickly within a rapidly evolving environment
• Aptitude in showing self-initiative and follow-through
• Detail-oriented and ability to see big picture
• Strong ability with Excel, Word, and PowerPoint
• Excellent organizational and motivational skills
• Outstanding attention to detail and observation ability
• Strong analytical skills for interpretation of data to effectively manage risk
• Ability to effectively collaborate with site operations, functional leaders and external clients and vendors

ESSENTIAL FUNCTIONS

Supervisory and Management

• Supervise and manage the work of all the employees in the department.
• Motivate and inspire team members to perform above expectations through proper recognition methods and programs.
• Ensure that all policies and procedures are followed per Newrest and client’s requirements
• Communicate effectively with all crew members and team members
• Hold team members accountable for all expectations

Operations/Logistics

• Ensure compliance with all government regulatory agencies standards (example: Food and Drug Administration (FDA), United States Department of Agriculture (USDA), Occupational Safety and Health Administration (OSHA), Environmental Protection Administration (EPA), Department of Transportation (DOT), Hazard Analysis and Critical Control Points (HACCP), etc.)
• Investigate and complete incidents/accidents documentation
• Observe service operations, ensure all ramp safety, AOA safety, security rules and regulations are followed, and report any violations
• Provide solutions to problems that occur during the transportation, unloading, offloading, or any other process

Quality and Safety

• Ensure that all processes conform to the customer and Newrest specifications
• Enforce safety processes and legal requirements for transportation and other processes.

People Leadership

• Interview and determine the individuals to join your department
• Approve time off requests and other leaves of absences
• Perform performance reviews for all department team members
• Approve all timecards and resolve timecard discrepancies
• Mentor and coach team members and provide corrective actions as required
• Regular and timely attendance is expected for the position.
• Perform other duties as assigned.

BENEFITS

We offer competitive compensation and the defined benefits package below:

• Medical, dental, and vision insurance
• PTO
• Paid company holidays
• 401(k) match
• Paid parental leave
• Free company lunch daily

PHYSICAL ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities.

While performing the duties of this job, the employee is regularly required to sit, walk, talk and/or hear. The employee is frequently required to use hands to handle or feel. The employee must also occasionally lift and/or move up to 50 pounds. The temperature of the environment may fluctuate drastically from very cold to very warm temperatures. The noise level may range from moderate to very loud.

ABOUT THE COMPANY

With origins in Group Catair in 1996 and founded by its Co-CEO’s Olivier Sadran and Jonathan Stent-Torriani, Newrest is the only major catering company active in all catering and related hospitality segments including airline catering, buy-on-board, duty-free on board, contract catering, remote site and support services, rail catering, airport and motorway retail.

With revenues under management of almost 1.9 Billion Euros in 2017-18 and 32,000 employees world-wide in 49 countries, Newrest is also the first largest ‘independent’ airline caterer world-wide.

Newrest is committed to constant improvement and innovation for its clients, the well-being and progress of its employees and managers, a sustainable and durable development of the company, and total respect of social and environmental values in all of its activities.

Job Type: Full-time

Benefits:

• Health insurance

Schedule:

• 8 hour shift
• Evening shift
• Night shift
• Weekend availability

Ability to commute/relocate:

• Atlanta, GA 30354: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Shift availability:

• Night Shift (Required)

Work Location: In person

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